for Individuals or Teams
You can ignore a dispute, complain about it, blame someone for it or deal with it. We'll support you to deal with it, re-building dialogue through the most effective form of dispute resolution, mediation.
For parties in conflict, we acknowledge it can be one of the most difficult times you can go through in your working life. For managers of those in conflict, we recognise it can be complex, stressful, costly and time consuming.
Mediation is different from other approaches to conflict resolution in a number of ways. It is:
morally binding but normally has no legal status
owned by the parties involved
Mediation seeks to provide an informal and speedy solution to workplace conflict. What the process offers is a safe and confidential space for participants to find their own answers. It does this by:
exploring the issues, feelings and concerns of all participants and rebuilding relationships using joint problem-solving
allowing those involved to understand and empathise with the feelings of those they are in conflict with
giving participants insights into their own behaviour and that of others and opening up opportunities for change
helping participants develop the skills to resolve workplace difficulties for themselves in future
encouraging communication and helping the people involved to find a solution that both sides feel is fair and offers a solution
using energy generated by conflict in a positive way to move things on
allowing parties to build a shared narrative of what has gone on, accepting different views and moving on
We're here for individuals and the organisations they work for to support the process of resolving issues through a well structured and tested process.
Scroll down to read more below or click on contact us and ask for a call back to discuss further.
What is Mediation and how can it help
Mediation is a voluntary process to help guide parties in conflict to reach a resolution. At Blue Wave we provide the safe space, the process and experienced impartial mediators.
You provide and own the content, finding your own solution according to what will work for you.
Often, when mediation isn't used or when people don't realise its an option, the alternative is to enter into lengthy, time consuming, costly, formal processes. The cost of this can be significant in times of time wasted, financial implications and absenteeism that can occur.
Mediation offers a speedy resolve, a one day process where the parties involved retain ownership and come up with their own win-win outcomes.
If appropriate we can use complimentary services alongside the mediation to embed specific people development or learning requirements - such as 1:1 conflict coaching or professional coaching for those involved.
The process can be carried out in person (adhering to social distancing measures) or online.
We offer a fixed fee structure for mediation sessions. If you want to find out more or book a sessions, please contact us and we'll arrange a time to chat through.
When can mediation be used
The process of mediation can be used in almost any context where parties are in conflict. The conflict may be related to personality clashes, significant change or a particular event, whatever the context, mediation can help those involved reach a resolution.
All we ask is that the parties agree to engaging in the voluntary process of mediation, being willing to give it a go. The earlier you try to resolve the conflict, the better.
Examples of scenarios when mediation might be used:
When parties feel unable to reach a resolution without outside help
When there is a concern about ongoing relationships
When parties are committed to the problem and trying to solve it
When facts about a problem are unsubstantiated
When there has been no serious breach of policy or guidelines
Where there are low levels of anger
The types of context where mediation may not be appropriate are limited to where it is an issue of criminal law, or where misconduct is so gross that organisational policies have to kick in. It may also be less likely to succeed if parties have been in conflict for too long, where individuals aren't entering into it voluntarily and without any motivation to improve things.
If you would like to book a mediation session or would like to find out more, please contact us and we'll arrange a time to have a chat through.
What's involved in Mediation and how to prepare
In advance of mediation taking place, one of our Blue Wave mediators will be in touch with each party to explain the process and check each person wants to go ahead.
When it comes to the mediation session, it is a 3 part process which tends to take one full day.
1. The first part is made up of individual meetings with each party to express what's brought them to mediation.
2. The second stage is another individual meeting to work through and get ready for the discussion with the other party.
3. The third and final stage is a joint meeting to begin the discussion, work through what has been said and reach an agreement of how to move forward.
After the process has taken place, our Blue Wave Mediators will check in with each party at various intervals up to 12 months after the session.
For parties entering into mediation, the best thing you can do to prepare is to be open and willing to give it a go. Trust the process and trust our team of Blue Wave mediators to guide you through it.
Ensure you have clarity over the issues that have led to the conflict you are in, be clear on what you want to express and what has to change for you to feel better.
Our Mediators do not tell parties what to do. Mediators do not judge who is right or wrong nor do they impose a settlement or solution. However, mediators may ask all parties challenging and difficult questions during mediation relating to the nature of the conflict, the impact of the conflict and the steps required to reach a resolution.
If you are interested in exploring mediation further or have any questions, please contact us and we'll arrange a time to chat through.
Frequently asked questions
Can I have someone with me during workplace mediation?
Whilst we recognise that parties may wish to have someone with them, the mediators will create an environment where parties do not need to bring anyone else to support them. If parties do wish to bring someone with them, this is only possible during the first meeting with the mediators.
Is workplace mediation voluntary?
Yes, we will check with you at the outset that you have entered into the process freely and voluntarily. We do not force, trick or coerce people to engage in workplace mediation.
Is workplace mediation confidential?
Yes. Parties are asked to sign a confidentiality agreement before mediation commences. Mediators do not disclose anything that has been said during mediation. If agreed by both parties, mediators provide a copy of the final agreement to the person who requested mediation, to enable that person to continue to manage the situation. Our mediators destroy all notes from the mediation at the end of the process. Other than a copy of the agreement, we do not keep any records of the mediation process.
Where does mediation happen?
Mediation takes place in a neutral venue comprising of three rooms where possible. Each party has their own private room for the entire day and there is a separate room for the joint meetings
Why does the mediator meet the parties separately?
Having separate meetings with the mediator gives all parties the chance to talk about the conflict from their point of view. The mediator listens to what all parties say and they explore how party’s feel, what their concerns are and what their underlying needs are. The mediator, and the parties, explore the conflict from three perspectives: 1) the past, 2) the present and 3) the future. Having listened to all sides, the mediator will propose an agenda for the joint meeting
What happens at the end of workplace mediation?
At the end of mediation, the parties will hopefully have reached a resolution to the dispute including a number of points of agreement. These will be typed up and given to the parties (usually on the same day). Mediators offer ongoing support and the mediator will contact all parties at one, three, six and twelve months after mediation to ‘check in’ and evaluate progress.
Does mediation really work?
Yes – however, for mediation to work it requires a commitment from all parties. By entering into mediation with the right mindset – with a willingness to listen to each other; to be mutually respectful; to challenge and be challenged and to seek a new way of working together – there is every chance that mediation will work